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Job Number: 4567682
Job Title: Quality Control Servicing Analyst
Location: Irvine, CA
Business Unit: Carrington Mortgage Holdings, LLC
Position Type: Full Time
FOUNDED IN 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated real estate and mortgage company with four business divisions: Asset Management, Mortgage Servicing and Origination, Property Logistics and Management and Real Estate Services.

TOGETHER, the Carrington Family of Companies has the ability to direct a range of activities across the life cycle of single family residential assets.

TODAY, Carrington seeks to deliver to investors and consumers a comprehensive set of products and investment opportunities in the single-family residential markets – with the ability to execute immediately.

Why you should join Carrington:

• Carrington’s award-winning training and development platform has earned us a spot as one of the top 100 learning organizations in the world by e-Learning Magazine.
• We offer up to 3 weeks of paid vacation, sick time and company paid holidays for full-time, regular employees.
• Our medical, dental and vision benefits for full-time, regular employees are highly competitive.
• Our tuition reimbursement and great career advancement opportunities encourage employee growth.
• The senior leadership team is full of top industry leaders.
• We are an innovative and rapidly growing company.
• Our employees have access to several fitness, restaurant, retail (and more!) discounts through our exclusive employee portal.
• We offer a business casual work environment.
• Carrington is a strong and stable company with a diverse work culture.

Carrington Mortgage Holdings, LLC is the parent company of Carrington’s real estate and mortgage companies, which operate a range of businesses directing every aspect of the life cycle of single family residential assets. Its core capabilities include residential mortgage special servicing and origination, property management and maintenance, and real estate sales and settlement services. With a management team possessing more than three decades of experience and guided by a consistent philosophy, Carrington has built the infrastructure necessary to maximize value for its clients at any stage of the business and during any market cycle. We are currently hiring a Quality Control Servicing Analyst for our office in Irvine. 
The Quality Control Analyst will be responsible for scheduling and conducting monthly/quarterly audits to ensure Carrington Mortgage Services "Default Servicing" business unit is in compliance with all internal policy & procedures; adherence to federal, state, local and governmental regulatory requirements; and investor/product specific guidelines adherence. Audits conducted may encompass various aspects from call quality to loan level process flow compliance. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.

•Utilize QC software and a multitude of business unit specific systems of record, conduct monthly/quarterly audits for various aspects of loan servicing, including but not limited to loan level detail review, documentation retrieval, back-up audit file creation and audit exception documentation
•Validate exception issue testing
•Maintain exception issue log tracking
•Conduct audits accurately and in accordance with established audit timelines and standards
•Participate in monthly compliance meetings, as deemed necessary by management
•Conduct daily call quality audits on previously recorded calls
•Accurately score/monitor recorded calls
•Identify exception/performance trends
•Maintain accuracy ratio of 98%
•Assist in the exception/dispute review process
•Assist in special audits as necessary
•Special projects as assigned by management
•Perform other duties as assigned

•High School Diploma or equivalent work experience 
•3+ years of Auditing Loan Servicing experience required 
•Working knowledge of Loan Servicing

Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, gender, national origin, ancestry, age, marital status, sexual orientation, veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.

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